Research has shown that small business customers are looking for an immediate solution and don’t want to wait to leave a message. Like the creating quiet time, this is another strategic move that pays dividends. Further research has shown that up to 80% of customers will hang up and call a competitor instead of leaving a voicemail.
By having a live person answer the call, you improve your ability to generate leads and business by as much as 400%. Not only can you help more than one customer at a time, you can now have your customers inquiries managed 24 hours per day. Virtual receptionists have a significantly greater ability to get your customers to share their needs than voice mail. If you’re wrecked for time, set up an auto email follow up that provides your customers the keys to the next steps.