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Answering Service - Quality Is Our Specialty

Medical Answering Service

A Better Connection strives for constant answering service improvement. This is why we’re always mapping communications, revising on-call strategies, and testing a variety of scripts for our medical-industry clients. Our custom-designed services will fit your needs and exceed your expectations.

medical answering service

Why Use an Answering Service?

Regardless of the size of your practice, one of your goals is probably to save money. Though hiring an answering service may not be the first cost-cutting measure that comes to mind, it deserves a closer look.

  • HIPAA Compliance. One of the necessities of a medical answering service is HIPAA compliance. This isn’t unique to any particular service—it’s the law! Our employees that work with patient information are professionally trained to ensure that all patient files are secure. All answering service technology is regularly updated and backed-up to prevent hackers or system failures.
  • Highest Quality Patient Care. You care about your patients. Hiring a service to be dedicated listeners, responsible note takers, and protocol followers means that every patient is treated with the utmost care and respect. Our professional staff is trained to be as helpful and accommodating as possible at all times. Never miss or mismanage another call again—put your patient calls in the hands of our dedicated telephone agents.
  • On-Call Done Right. Doctors are notoriously busy, and their free time is scarce. Because of this, the last thing a physician wants when he is off-duty is to hear his phone ring. Having your on-call system managed by trained professionals can save you the headache of managing schedules and receiving unwelcome interruptions.

Why Choose Us?

A Better Connection’s Medical Answering Service provides service to a wide variety of sizes and types of medical practices. From independent doctors to medical claims for nationwide insurance companies, our answering services provide top quality, professionally trained, HIPAA compliant service to every client.