Inbound Call Center
From customer service to appointment scheduling and program enrollments to technical support, outsourcing your call center needs can help improve sales, boost customer retention, and even increase the bottom line.
Why Hire a Call Center?
Companies have been relying on A Better Connection’s call center services for decades. Our personal, high-touch approach ensures that your customers receive brand interactions that not only meet your expectations, but exceed the expectations of your customers. Our knowledge and experience in call center services allows us to build customized programs to support involved and complex business requirements, and continually work to improve our processes to ensure the highest percentage of first-call resolution.
- It's Efficient. Maintaining your own call center can be challenging—and at the end of the day, it can be unprofitable. In addition to meeting call quotas and sales numbers, building positive and productive culture amongst your call center agents is also a paramount to call center success. We build on our years of experience to help us achieve complete client satisfaction.
- We're Flexible. Flexibility is key to sustainability for a call center. Our ability to grow and change with your business allows us to make adjustments seamlessly, ensuring that no calls are abandoned and wait times are limited. Whatever your needs, our personalized service and fast response times are invariable.
- Customer-Centric. Efficiency and flexibility don’t get in the way of our customer-first mentality. Our goal is to enhance your organization by fostering strong relationships with your new and existing customers.
Why Choose Us?
A Better Connection has provided quality call center outsourcing since 1993. Our inbound call center services have assisted with everything from small medical office appointments to outsourced customer service for Fortune 500 companies. We focus primarily on inbound call programs, and we keep our quality high and our turnover low. We don’t strive to compete with offshore call center programs. Our goal is to give our clients highest return on investment in quality. Regardless of the scale of your call center program or the depth of your company’s needs, you are guaranteed the highest level of client service, and so are your customers.