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Answering Service - Quality Is Our Specialty

Telephone Answering Services

A Better Connection offers the following telephone answering services.

Agent Answering
A Better Connection’s agent answering service provides you with professional representation using a combination of highly trained telephone agents and state of the art computer telephony integration software.

Medical Answering
A Better Connection’s answering service offers individualized custom plans designed to streamline a pathway of communications between you, your patients and the facilities you represent.

Remind-A-Call
A Better Connection’s answering service has developed a teleservice designed to assist the busy medical practice, no matter what size.

Commercial Emergency Dispatch
A Better Connection’s answering service has developed a process for expediting emergency messages. Utilizing a combination of automated call routing and agent answering services, A Better Connection is able to document, then dispatch your emergency calls promptly and accurately in the most cost effective manner.

Disaster Back-up Service
A Better Connection’s answering service offers a central telecommunication safe harbor for companies who may be required to maintain 24/7 up time. Being located in Arizona allows A Better Connection’s clients to possess answering reliability during any type of emergency situation.

Web Enhanced Applications
A Better Connection’s answering service is a proactive leader in developing innovative technologies that enhance telecommunication processes. Our Web Based Applications allow our clients to manage their own on call scheduling, messaging and dispatching protocol via the internet, in real time.

Order Entry - E Commerce Services
A Better Connection offers agent driven web based order entry and ecommerce solutions to fit all types of business and services. Our state of the art telephony equipment can easily integrate to any customer data base or website allowing real time order processing and customer service support staffing.

Ad Response
A Better Connection offers agent driven response services designed to capture sales leads, obtain data requirements and track advertisement responses. By utilizing our message identification programs, we are able to uniquely identify each call answered and instantaneously capture caller identification.

Virtual Reception Service
A Better Connection’s virtual receptionist service offers the appearance of personalized office staff without the expense of having an office. This service allows our agent to answer your phone and either transfer or connect your call to the appropriate personnel while providing you with written call routing documentation.

Voice Mail Services
A Better Connection’s voice mail solutions offers cost effective answering services for those companies who do not always require a human interface. Our voice mail platform offers numerous messaging, faxing and message notification processes that can be customized to fit all customer needs.