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Thursday, January 22, 2015
A Better Connection FAQ

Why choose A Better Connection?

Clients choose us because we offer top-notch technology, experience in creating custom solutions, and dedicated employees who are beyond qualified for their positions.

Do you provide 24x7x365 service?

Yes, since 1993 we have been providing service 24 hours a day, 7 days a week.

Where are your locations?

Our call center and answering service locations include cities in Minnesota, Georgia, and Arizona.

Does A Better Connection have a toll-free number?

Yes, our number is (855) 427-5210.

Does A Better Connection have bilingual employees?

Yes, A Better Connection's strategic company locations allow for both neutral accents and bilingual capabilities.

What kind of support does A Better Connection offer?

We provide email, web, and chat support. We give detailed reports of calls so that way you are aware of your customers and their needs. We also offer a secure and audited payment processing services for your customers.

How secure is my data? Is A Better Connection HIPAA compliant? PCI compliant?

Your data is very secure with A Better Connection. We offer triple redundancy and are PCI compliant. In addition, our healthcare audit process ensures relevant data is kept in line with the Health Information Portability and Accountability Act.