In the midst of Smartphones upping each other with the latest voice to text recognition technology, I discovered the Vmail Voice machine (thanks to one of my FB friends!) Read more

Apple’s iPhone 4S is advertised as having the best voice to text technology yet. The new Siri Personal Assistant Technology has been included in this, newly introduced, version of Smartphone.  Although the 4S includes more functionalities than the current Android offering, it is far from perfect.Read more

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I’ve been taking messages from callers for a long time now.  In the very beginning, I wrote down messages using a ball point pen and a 4x5 pink memo pad. Then the office I worked for invested in memo pads with carbonless duplicate. It was nice to have a back up to a lost or misplaced message.

Times have certainly changed and for the better with technology. Read more

For many years we didn’t have any of our clients sign annual contracts for service.  At the time, we were servicing clients who didn’t fit the mold of an annual contract client.  What I mean is that we had clientele who didn’t require substantial administrative support, continual programming modifications and allocated, trained staff to handle their calls.Read more

I’m checking my list of managing phone call blog topics and on that list is Answering Service.  A topic of an industry I’ve worked in since 1987. 

Below are several situations in which an answering service can be beneficial in managing your phone calls.Read more

Thirty years ago my Father operated his courier business using a mobile block phone.  I fondly remember this cool, new device that enabled him to run his business outside the office.  Although simple and awkward by today’s standards it was a marvel and workhorse at that time.Read more

Let’s say you are starting a widget manufacturing business and you want to advertise your product but you aren’t ready to open an office and hire a receptionist to take the calls.  How would you go about setting up your office telecommunications in order to field the calls that are responding to your advertisement? Read more

Today we live in a world of automation.  Most of us have used an ATM machine to deposit or withdrawal money from our account day or night. And some of us have gotten into the routine of dumping our spare coins into a Coinstar machine that calculates and spit out dollar bills.  These conveniences are due to advancements in automation technology.Read more

This is the second topic in my managing your phone calls blog series.

In the eyes of business owners, numerous phone calls coming in simultaneously is a good problem to have.  Your advertising dollars are ringing in ROI with prospective clientele calling and you are providing your valuable current clientele with a real time channel of communication.  The challenge is to hire and pay for receptionists to field multiple phone calls that are coming in at the same time. Read more