Friday, February 13, 2015
Hiring a virtual receptionist can help both you and your customers. Find out how.
Friday, February 06, 2015
Social media has become and integral part of branding and marketing. How can you make social media work for you?
Sunday, February 01, 2015
The rotary phone is an iconic part of telecommunication history. Do people still use them? Do you even know what a rotary phone is?
Wednesday, January 28, 2015
Do automated phrases such as, "Press 1 to continue in English. Para Espanol, el primo numero dos," and "Enter your 16 digit account number followed by the pound key" ring a bell? You've encountered an IVR.
Thursday, January 22, 2015
Clients choose use because we offer top-notch technology, experience in creating custom solutions and dedicated employees who are well-qualified and highly trained for their positions.
Tuesday, January 13, 2015
Hiring an answering service provides often unforseen advantages to any company. Our agents are dedicated to customer care, attention to detail and problem solving-- and your customers will notice.
Thursday, January 08, 2015
Vanity numbers have the potential to define a business and create a more convenient communication experience for customers.
Sunday, January 04, 2015
The ability to outsource calls to an answering service gives many small business owners the freedom, flexibility, and efficiency that they need to grow their business.
Monday, December 29, 2014
Office sharing is a great way to take a home-based business to the next level, while maintaining flexibility and cost management.
Wednesday, December 24, 2014
Tonight is Christmas Eve, and most of us will be leaving the fabled milk and cookies on the hearth for Santa-- but do you know why?
Tuesday, December 23, 2014
Attention last minute shoppers-- these are those hit toys you should be looking for!
Monday, December 22, 2014
Tired of waiting in the mile-long mall line? These call Santa apps and tools are a great way to get in touch with our favorite jolly gentleman without the wait!
Thursday, December 18, 2014
Outsourcing your calls to an answering service is an opportunity for growth for your business, and will help you reduce your responsibilities, save money, and improve customer service.
Monday, December 15, 2014
The means by which children can communicate with Santa have evolved by leaps and bounds over the years. It's no longer a one-way street of letters to the North Pole-- friendly, interactive experiences are the key to every relationship-- even the one with Santa!
Saturday, December 13, 2014
The ability to leave a message was a big deal in the 1980s. With so many new ways to communicate and leave messages for someone, do we really still need voicemail?
Thursday, December 11, 2014
Buying local is not just a trendy buzz word-- even in the call center industry, there is a significant benefit to hiring local.
Tuesday, December 09, 2014
Is your receptionist not quite the stellar, hard working, personable character he seemed to be in his interview? Here are three things to try before looking for a replacement.
Monday, December 08, 2014
Life does not happen on a 9-5 schedule, even though that is the way many businesses and answering services operate. Keep yourself and your customers happy by offering 24/7 answering service back up!
Thursday, December 04, 2014
When it comes to call centers and answering services, there are many similarities between the two; in fact, many call centers double as answering services. However, there are important differences that can matter or you and your business. How do you decide which one is right for you?
Tuesday, December 02, 2014
In today's business environment, companies all over the world are looking for more cost-effective was to increase their productivity. One of the most common emerging techniques among small businesses is the utilization of shared office spaces or executive rental suites.
Saturday, November 29, 2014
The culture of Thanksgiving revolves around turkey-- parade floats, table spreads, and parties around the country surround the idea of both celebrating and consuming the bird. Have you ever taken the time to really think about the reason we eat turkey on Thanksgiving?
Thursday, November 27, 2014
Wednesday, November 26, 2014
Volunteering is a great way to give back any time of year, bur especially during the holiday season.
Tuesday, November 25, 2014
Customers are demanding a new level of service and have neither the time nor the patience for mistakes. Without exceptional customer service, customers will be driven away and by word-of-mouth, losing one customer to a negative experience can mean losing friends, family and even coworkers as customers as well.
Friday, November 21, 2014
Quality customer service is vital to a company. Is your company's customer service the best it can be? We have four reasons why it's easier, more efficient and beneficial to outsource your company's inbound calls.
Wednesday, November 19, 2014
Getting new and seasonal employees to invest emotionally in your company from the get-go can be a challenging feat, but not doing-so can be costly. Are you onboarding your holiday new-hires properly?
Monday, November 17, 2014
Are vanity numbers really worth it?
Monday, November 17, 2014
Small cities evaluated on factors such as availability of jobs, affordable homes, and exceptional schools.
Thursday, November 13, 2014
With the digitization of everyday processes, should call centers be worried that they are headed toward extinction?
Wednesday, November 12, 2014
Think of it this way: it is estimated that about 1.8 billion people on the planet speak English. That means that if you are not offering multilingual services, you are missing out on accommodating more than two-thirds of the world's population.
Monday, November 10, 2014
Call recordings can play a crucial role in how a company maintains and ensures accountability for all call center agents.
Thursday, November 06, 2014
First call resolution can save time and money, reduce call volume, and keep employees happy.
Wednesday, November 05, 2014
The trend of offshore outsourcing began when companies weren't putting a premium on quality customer service. Now, the smartest companies are outsourcing, but keeping it close to home with US-Based call center services.
Monday, November 03, 2014
HIPAA compliance in the answering service industry refers to keeping all patient information confidential and secure.
Friday, October 31, 2014
Don't let your call center get away with customer service "tricks"-- all of your customers should experience nothing but treats from their phone experiences with your brand.
Thursday, October 30, 2014
"Treat others the way you want to be treated," is more than just a suggestion. For us, it's a guiding principle.
Tuesday, October 28, 2014
Implementing effective management strategies, making critical decisions, and learning to take good advice when you hear it are all critical skills for small business success. We have found three must-read books for small business owners-- what do you recommend?
Sunday, October 26, 2014
In today's job market, experience can separate one candidate from the next. This is especially critical for the college students, since the majority of them will begin their first professional job after graduation. They seek out experiences while in college to help prepare them for the "real world." Internships have become a highly-desired element on resumes, and they can be mutually beneficial to interns and companies. If your company is considering hiring an intern, here are some tips to consider.
Saturday, October 25, 2014
Tricks can occur anytime during the year and in any setting, including call centers.
Friday, October 24, 2014
Customer service can make or break your business. Live chat can be a way to support the efforts of a hard-working customer support hotline because it allows agents to hand multiple customer inquiries at once.
Wednesday, October 22, 2014
According to the 2014 Call Center Executive Priorities Report, 68% of businesses plan to increase their customer management spending to better their overall customer experience. But why is customer experience so important?
Tuesday, October 21, 2014
Although a company may outsource to a different country or region to save money, the long-term effects will be seen in their sales numbers.
Saturday, October 18, 2014
It is something everyone has gone through. It is an experience that can cause feelings of frustration and anger for you as the customer. It can also make you feel as though your time is being wasted and that the company does no value you.
Thursday, October 16, 2014
Good customer service can lift a business into profound success, while bad customer service can be incredibly detrimental to a business' reputation. Quality customer service via the phone is one of the most important ways to impress clientele because it shows a business truly cares.
Wednesday, October 15, 2014
If you have ever made a purchase via the Internet or telephone, you have had contact with PCI Compliance. If your business has ever accepted a credit card via the Internet or telephone, you have promised your consumer PCI Compliance. What does this mean, exactly?
Tuesday, October 14, 2014
Offering bilingual services creates great benefits for both your company and your customers Employing a bilingual answering service is a must for companies that do international business, but it has great benefits for domestic business as well.
Monday, October 13, 2014
Customers today experience a wide range of customer service experiences. Online and offline, good and bad, every customer seems to have a different experience. Here are four expectations customer have, regardless of how they get in contact with representatives.
Saturday, October 11, 2014
Sometimes putting and keeping a team together can be just as stressful as the actual project being worked on. However, there are was that you can help eliminate issues within your group while also leaving room for growth.
Thursday, October 09, 2014
You may be creating a pro/con list for hiring a new receptionist versus hiring a virtual receptionist service. It may seem scary to hire a service that eliminates a name from the company directory, but the benefits of going virtual far outweigh the detriments.
Tuesday, October 07, 2014
Good employees are the key to any successful organization. Almost every consumer these days has a call center horror story-- how can you keep your call center agents from becoming the feature of a ?