US-Based Call Center
These days it seems like everyone is picking up and moving their call centers to offshore dialing farms overseas. While the slight cost savings may seem attractive to them in the short run, the lack of quality and poor communication almost always leads to dissatisfied customers down the road. A Better Connection is a 100% US-based call center that provides a level of service and quality that is second to none.
Why Use a Call Center?
There are many benefits of a US-Based call center. First of all, at A Better Connection, everybody’s primary language is English. Every caller is greeted clearly and cheerfully in a prompt and professional manner. We are an industry leader in call quality and customer satisfaction, and that is something that the foreign companies just simply can’t compete with. What sets us apart is our superior service, outstanding quality, and complete customer care. Very few companies can compete with the level of excellence that we bring to the table. Here are a few of the many reasons why you can feel confident knowing that we are the right choice for you:
- Five-Star Service. A Better Connection provides a level of service that simply cannot be matched by our competitors. Often times, the first encounter a customer has with a company is with a calling agent, and we make sure that it is a pleasant interaction. We have zero- tolerance for mishandled calls, and always work to solve solutions quickly and effectively.
- Top Quality Security and Fraud Protection. With newsworthy electronic security breaches happening on an almost weekly basis, we have made it our mission to keep our clients’ call data as encrypted as possible to ensure maximum security. You’re not interested in risking your company’s security, so keep it close to home.
- Work With The Best. Though offshore pricing may seem appealing at first, many call center clients come to realize that the value of a call center is not in the price—it’s in the process. Each of our call center agents is thoroughly trained by management who understands the intricacies of each client relationship. Our hands-on approach to call management and process analysis means we’re always improving—improving call handling, improving customer service, and improving efficiency. Our commitment to the call center trade makes us the best in the industry.
Why Choose Us?
A Better Connection’s US-Based Call Center services provide more than just a smart, easy, and affordable way to manage your calls. Our dedicated call center agents are prepared to become the newest, most valuable asset to your team. Whether you need customer service, appointment scheduling, or other business services, you’ll be more than satisfied with the level of attention A Better Connection delivers. We pride ourselves on being much more than just a typical call center—we’re your call center.